By placing an order on this website, you agree to the following terms and conditions:
ORDER ACCEPTANCE POLICY
All orders and subscription requests received are subject to acceptance by HANNI REKA SDN BHD, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
1. All orders received will be confirmed immediately by our customer service support personnel. If you do not hear from us within an hour, please contact us. Corporate orders must be accompanied by Purchase Order with company stamp affixed and emailed to our office.
2. Although our team will always try our best to ensure punctual delivery for our customers, HANNI & CO cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of HANNI & CO’s control.
3. Please note that during festive seasons (e.g. Valentine’s Day, Mother’s Day, Father’s Day, Hari Raya, Deepavali, Christmas, Chinese New Year etc.). Where there is an unusually greater demand for delivery, we will try to accommodate your timing requests as practical as possible. We will usually schedule our customer’s delivery on a first come first serve basis. We advise that order is made at least 1-2 weeks in advance should you have a specific date on your delivery. HANNI & CO reserves the rights to bring forward or backward the delivery time and date under certain uncontrollable circumstances.
4. We will take the last order one week before the festive holiday, subject to our delivery schedules and availability of products. Earlier orders are appreciated so that we can fulfil all orders before the end of season.
A 50% cancellation charge is applicable for all orders that are confirmed. No cancellations are allowed on the day of delivery.
AVAILABILITY AND SUBSTITUTION
All products are subject to availability. We reserve the right, at our absolute discretion, to substitute any product with alternative product of a similar or greater value and quality.